Is it permissible to keep an item if it arrives with a defect, and to ask the seller for a refund and not return the item?
You must make sure that you are accurate and truthful when informing the seller of the defect or damage affecting the product. If the seller returns the money to you, and does not ask you to return the item, there is nothing wrong with you making use of it, because it is an item that the owner no longer wants.
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